
Situation: After acquisitions doubled the size of Harrah's Entertainment, the world's largest
gaming operator required a fast, effective benefits campaign. In introducing a new consumer-driven
health plan, HR had to unify 10 brands and 38 properties under one suite of benefits --
all without compromising employee relations.
Challenge: Because a previous pilot program at Harrah's had failed, a new campaign had
to be executed within a tight timeframe. Bonfire had 60 days to design, develop, and
deploy a bilingual, multi-media, multi-vehicle campaign to 49,000 employees.
Solution: Bonfire partnered with Harrah's, CIGNA and AON to engage employees with an
integrated vision of health. The "Choosing Wellness" campaign provided a unified framework
of consistent messaging, graphics, and tools. Emphasizing education and choice, the campaign
explained benefit options across training sessions, posters, brochures,
table tents, DVDs, and enrollment guides.
Results: Bonfire ignited a companywide conversation about "Choosing Wellness,"
exceeding expectations by delivering additional collateral ahead of schedule to meet
an increased demand. Harrah's realized a net gain for employee relations, experiencing
an 83% participation rate, reduced support center pressure, and a tripling of enrollment
in Flexible Spending Accounts.
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